Return & Exchange Policy
▪ If you wish to return or exchange a product due to personal reasons or product issues, please submit a request via the “Contact Us” section on our official website within the 7-day appreciation period.
▪ We offer one-time free return or exchange shipping within the 7-day appreciation period. If you return a product without first contacting customer service within this period, we will not process the return and any reshipping fees will be at your own expense.
▪ 7-day appreciation period (including weekends and holidays): This is not a trial period. Please ensure that the product and any accompanying gifts are in brand-new condition, with all original tags and packaging intact.
For convenience store pickup orders, Day 1 is the day after collection.
For home delivery orders, Day 1 is the day after the package is signed for—regardless of whether it was signed by you or someone else (e.g., concierge, family member).
Please be mindful of this timeline.
▪ Customers who repeatedly place orders without completing payment, cancel orders without reason, or frequently return items may be restricted from future purchases.
Non-returnable Items & Special Conditions
We do not accept returns or exchanges under the following conditions:
The request is made after the 7-day appreciation period has ended.
According to Taiwan's Consumer Protection Law, intimate apparel (e.g. underwear, sleepwear, socks, swimwear, any products with built-in bras) and accessories (e.g. earrings, ear studs, necklaces, rings, bracelets, etc.) are considered personal hygiene products and are non-returnable once sold.
Returned items with the following will not be accepted as defective:
Noticeable perfume or smoke odor
Makeup stains (e.g., foundation, lipstick)
Removed tags or original packaging
Washed or worn condition
Damaged or scratched accessories
Return Instructions
Please repackage your return using the original box and materials and contact us before sending the package.
To protect both parties, we require complete video recording of the unboxing process, beginning from the unopened delivery box.
For incorrect items, missing pieces, or defects, a clear, unedited original unboxing video is required. Videos with fast-forwarding or visible cuts will not be accepted as valid evidence.
Not Considered Defects
Manual measurement discrepancies within ±2cm due to fabric or batch differences.
Color variations caused by different screen displays (monitors, mobile phones).
Threads, slight loose threads, uncut buttonholes, fold marks, or mixed threads.
Glue overflow, residual glue, or slight unsewn edges.
Natural odors from fabric or dye (especially common in denim); these can be resolved by airing and washing.
Variations in wash or distressing for denim items across different batches.
For genuine leather bags:
Texture, color, and finish may vary due to seasonal changes, dyeing, or leather characteristics.
Leather patterns, vintage scuffs, creases, natural scent, and small marks/scratches under 3cm are all considered normal.
Slight thread excess that can be trimmed, dry or stiff zippers—these are within international quality control standards and do not affect function or appearance, hence not deemed as defects.
